Important

Please Read before calling

Our pledge to you. If we can't fix it, you don't pay!
WHAT DOES ‘NO FIX NO FEE’ COMPUTER REPAIR MEAN?

• No Fix No Fee means that if the engineer allocated to the customer does not possess the technical knowledge or cannot resolve the problem in hand then there will be no charge.

• If the engineer is able to resolve the problem but the customer’s hardware requires replacing or parts are needed, the customer is charged for the engineer’s time spent up to that point.

• If the engineer is able to resolve the problem but the customer chooses not to proceed further, the customer is charged for the engineer’s time spent up to that point.

• If the engineer is able to carry out the repair or resolve the problem but cannot complete the work because the customer is without the necessary software or Product Key, then the customer is charged for the engineer's time spent up to that point.

• This policy does not apply if your machine has been affected by a virus, is clearly in an irreparable condition, has been involved in a serious electrical fault (i.e.: Struck by lightning), acts of nature (flooding), water or liquid spills, or has been vandalised.

• We reserve the right to change these rules, regulations and service details, at our discretion.

For full terms and conditions click here